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ORDERING PROCEDURE
(easy as 'one - two - three' ! )
ONE. Contact us by e-mail or phone to verify that we have the items... and when all is confirmed,
TWO. Print or type your order (grocery list style) including your complete mailing address and
THREE. send us the order, the payment (personal check or Money Order), your address to:
Fred Lohman Co.
3405 N.E. Broadway
Portland, OR 97232 U.S.A.
Orders for parts and supplies are generally processed and mailed within 7 days.
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( It is NOT necessary to verify the availability of MAINTENANCE KITS...as they are always in Stock.) (don't forget to include the postage)
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More important stuff..............
WE are the only Japanese Sword Company in the USA who offers a full range of high quality parts and materials plus a sword restoration service that includes and is not limited to sword polishing, a quality handle wrapping service plus quality Saya (scabbard) making.
Our shop is not open to the public. Our 'closed door' policy provides us with the time to make all of the great parts and provide the exclusive services that we offer. We are in Portland the greatest majority of the time but we do occasionally spend time overseas at our other factory.
So that you have your parts when you want them, don't wait until the last minute... Please plan ahead !
TO ORDER: (much of the following is repeated elsewhere) Please E-mail Us or call 503-282-4567 to verify the availability and the cost of the desired items or services. Maintenance kits are ALWAYS in stock and ready for mailing and therefore, are not necessary to verify. If the phone rings on and on, we may have left the shop and forgot to take the 'cell' . . or we may be out of the country.
Please call back or send an E-mail. (no calls before 8 AM or after 6 PM, WEST COAST TIME.)
E-MAIL: If you send a message and we do not respond quickly, please submit the e-mail again 2 or 3 times until we do reply as viruses and computer crashes have been responsible for E-mail losses in the past and we expect it will happen again.
MOST IMPORTANT: When you order parts, please identify them by using both a 'part number' & 'description'. Again, please do not send us an order without first confirming by phone or e-mail that we have what you want. After verification, type or clearly print your order in the form of a simple 'grocery list'. It will help to avoid sending duplications or the wrong items. (include your payment and your clearly written or typed return mailing address).xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
WE do NOT ACCEPT PAYPAL
WE ALSO choose not to ACCEPT 'BANK (WIRE) TRANSFERS'
AND, WE ALSO do NOT ACCEPT 'CREDIT CARDS'
We are sorry for any inconvenience but,
We will 'cheerfully' accept 'personal checks' drawn on U.S. bank accounts, most 'Money Orders', 'Bank drafts', 'Western Union', 'Travelers checks' and 'cash Dollars'... but, only if the cash is sent securely via 'registered' mail.
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PRICES: When you take the time to go through the entire website pages, you will say to yourself: "wow, these guys sure have a large site and a whole lot of things than I do not see anywhere else (true).....and at prices that are very reasonable (true) and, they still maintain a high level of quality". (again, true) You will be asking yourself: "Why are their prices so reasonable'? Are they making promises and not delivering ???"
To answer your questions and to find assurance that we are for real, go to the 'Customer (unsolicited) testimonials page' and you will be reading unsolicited comments that we receive from satisfied customers located throughout the world.
The answers (there are many) to your question are simple: The Fred Lohman Company manufactures all of the products on its web-site and because we take our business very seriously. We apply our technical skills and as a result, we have the ability to make up to 500 pair of Menuki at one time. Our hi-tech manufacturing methods save us time and provides you the ability to purchase finer quality Menuki and Fuchi Kashira sets and at prices that cannot be offered by anyone else.
Other sellers offer modern fabricated (not antique) Menuki and Fuchi Kashira sets at prices up to $400 or more, prices that often approach and in some cases exceed the cost of genuine Japanese antique sword parts.
Our continued success is guaranteed by those who recognize and appreciate a higher level of workmanship and wider selection of genuine Japanese designs that are not available anywhere else and at prices as little as $75 per set. In spite to our daily work load, you have our assurance that we take the time to thoroughly inspect each and every part by hand to insure that our high standards are met before any part ever leaves our shop. As a result, we are the only company to my knowledge that offers a written guarantee and stands behind it stating that each of our parts will provide you with a lifetime of functional usefulness and satisfaction or it will be replaced, free.
PAYMENT: All orders will require full payment (plus shipping charges) prior to being returned to you.
We do not accept 'bank wire transfers', CREDIT CARDS or PAYPAL.
We WILL accept Postal Money Orders, Bank Cashiers Checks, Travelers checks, Western Union Money Transfers, Company checks or personal checks.
'International' customers often have restrictions of how they can send money out of their Country. Some pay via Western Union, others favor sending U.S.Dollars via 'registered mail'. If none of these methods are available to you, please contact us for other additional payment options.
Deliveries to 'International' customers are via 'GLOBAL PRIORITY MAIL' which cost approximately $20 for the average order or 'EXPRESS MAIL' which will cost between $30 and $35. Larger and heavier items (Maintenance kits) will naturally cost more to send.
We try to mail orders on a daily basis and find that personal checks serve to delay shipment of orders until we receive bank clearance.
PLEASE! (Repeated again for those who missed it the 1st time) No phone calls before 8:00 A.M. or after 6:00 P.M. (West coast time.)
SHIPPING: Because of recent increased postage charges and insurance, most domestic orders will require a minimum postal charge of $6. Canadian rates for repaired Tsuka are $15.SENDING SWORDS If you are sending your sword for repairs, please include a detailed list of what you want to have done to the sword and include your (name / address /e-mail & telephone number) in an envelope and secure it to the sword handle (rubber band, tape, etc)
Never send a bare blade in the mail. If your sword does not have a Saya (scabbard) with handle securely attached, let us know and we will e-mail safe packaging instructions that will insure your swords safe arrival. When mailing your sword, always include 'Insurance' to your shipment as it provides guaranteed delivery.
ONE LAST NOTE ! For 'domestic' & 'INTERNATIONAL customers': As much as we all enjoy complaining about the U.S. Postal Service (EMS), I feel that among the other well known International carriers ( UPS, DHL and FED-EX ), they provide the best service.
Call for details (503) 282-4567
E-mail Us-or- write to:
FRED LOHMAN Co. - 3405 N.E. Broadway - Portland, OR 97232 - 1818
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